Shipping, Returns & Refunds
All web shop items will be shipped using pre-paid Australia Post satchels. Their cost depends on the weight of the order.
Coffee subscription will be shipped using either Australia Post or Sendle depending on your geographical location.
You will receive a notification when your order is placed with us and an email with a tracking number one the order is filled.
Unfortunately, we are not offering postage outside of Australia at this point.
SAME CUP offers a hassle free returns and exchange policy that lets you exchange any purchased item provided that it meets the following conditions:
· Returns are within 14 days of receiving your order.
· Items are unused and show no signs of use, wear or damage and are returned in the original packaging.
Please note that we do not offer refunds on ordered items unless they are subject to conditions of our refund policy. Our returns and exchange policy does not include the cost of return shipping. This must be borne by the customer as we are unable to cover the shipping costs associated with change of mind purchases – pleased choose items carefully when ordering.
Please contact the SAME CUP team via firstname.lastname@example.org or using the contact form within 14 days of receiving your order.
We will happily offer the refund of a purchased item(s) if it meets any of the following conditions:
· It is physically faulty or damaged and the fault/damage amounts to a major failure of the product. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure. Same Cup or the distributor will determine the extent of the failure.
· The incorrect item was shipped or does not match the represented description and/or images of the item.
· The item was out of stock or unavailable at the time the order was placed.
All refund claims must be made by contacting us via email@example.com or using the contact form within 7 days of receiving your order.